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Kemp Harvey Goodison Hamilton Certified General Accountants Policy Statement
- Accounts are due when rendered. Unfortunately we are
not in the position to offer financing and this includes credit. We
accept cheques, cash, Visa, Mastercard, Interac - at your door or in our
office. Returned cheques are subject to a $40 fee to cover time and
charges for recovery. If you have an outstanding balance at the time
statements are issued (15th and end of month), there will be a statement
charge equal to 2% of the total outstanding balance.
- For our larger customers, please note that there is a
scaled rate for various
functions. If you require an estimate as to what you require, please be
sure to be specific so you will not be surprised when invoiced for work
done, but not included in the estimate. For a list of our usual
rates, please see our schedule
of fees.
- We are happy to offer corporate rates depending on
volume of support hours required; please feel free to inquire about this
service.
- Please
note that accounts must be paid in full before any compliance item can
be filed. This includes T1 personal returns and T2 corporate returns.
Please be aware that just because you have signed your return, it may
not be filed if you have an outstanding balance. You are
responsible for any penalties and interest due to unfiled returns caused
by outstanding accounts.
- Any accounts outstanding for more than 15 days are
subject to a hold on further work until the account has been paid in
full, without exception.
- A word about personal tax. Over the years I have had
a number of clients express concern over electronic filing and personal
information being submitted over the Internet. While we have never had a
problem, we have chosen to err on the side of caution. Once you request
efiling, we will print out the appropriate forms. Because of the amount
of "behind the scenes" work which Canada Revenue (Revenue
Canada) requests in the fall (they have us spend hours sending in copies
of your slips and answering questions about your return) we do not offer
any discounts on efiled returns. Unfortunately we can't justify charging
for the labour that comes after your return is paid for when our rates
are already extremely competitive.
- PLEASE
LET US KNOW IF YOU WOULD LIKE YOUR RETURN EFILED OR MANUALLY FILED IN
ADVANCE.
- We offer discounts, which are listed on our schedule of fees. Please feel
free to talk to us about this and other ways to reduce your accounting
bill.
- With tax returns,
generally it is our policy to give you back documents used in the
preparation of preparing your return once your account is settled. In
addition, we generally give you a cover letter and T1 jacket. For the
majority of our clients, that is all they want as they endeavor to keep
their return cost to a minimum. If you would like more details, specific
schedules or the entire return, please tell us in advance. We would be
more than happy to print off more detail and the additional pages will be
reflected slightly in your return. The standard photocopy charges may
apply for schedules requested after your return has been printed and
filed.
- While we try to make office appointments at your
convenience, there are times when extraneous factors interfere. It is
always appreciated if you confirm your appointment, or let us know if
you need to reschedule.
- We offer outcall appointments to seniors, people who
are housebound and to those who are unable to come by our office at a
mutually convenient time. Please note, however, that while we endeavor
to do our utmost to arrive at the designated time, all outcall
appointment times are subject to a plus/minus half-hour leeway –
that is, we reserve the right to show up somewhere within the half hour
either side of your appointment time. Unfortunately we cannot always
predict things like traffic, or office calls.
- Appointments are generally booked for
specific purposes, and while we offer a wide range of services, and
support a wide variety of software, please note: unscheduled training is
invoiced at double the normal rate.
- Daytime weekday outcall appointments for other than
pickup of T1 personal tax return information, is a minimum charge of two
(2) hours, and all times are rounded to the nearest 1/4 hour. Weekend
daytime outcall appointments (onsite bookkeeping) are a minimum charge
of four (4) hours. Pickup of T1 returns *MAY* be subject to travel time
charges in April or at other non-business times.
- Please
note that effective April 1, 2005, with the increase in the gas tax,
there has been an increase in travel time.
- Outcall appointments will have appropriate travel
charges added to them. There is no travel charge for locations within
New Westminster, Burnaby and Coquitlam, Port Moody, Port Coquitlam,
North Vancouver and North Surrey and North Delta are within a half-hour
(30 min) zone
- West Vancouver, Vancouver (north of 56th and east of Main and downtown) are within a three-quarter (45 min) zone
- The remainder of Vancouver, Richmond, Lions Bay and
remainder of Surrey (to 152nd) are a one-hour (1 hr) zone;
Langley, Pitt Meadows, Maple Ridge, Squamish, and Cloverdale are 2 hour
zone and all other areas are calculated from the time we leave the
office until we return.
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