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Kemp Harvey Goodison Hamilton Certified General Accountants Policy Statement
- Accounts are due when rendered. Unfortunately we
are not in the position to offer financing and this includes credit.
We accept cheques, cash, Visa, Mastercard, Interac - at your door
or in our office. Returned cheques are subject to a $40 fee to
cover time and charges for recovery. If you have an outstanding
balance at the time statements are issued (15th and end of month),
there will be a statement charge equal to 2% of the total outstanding
balance.
- For our larger customers, please note that there
is a scaled rate for various functions. If you require an estimate
as to what you require, please be sure to be specific so you will
not be surprised when invoiced for work done, but not included
in the estimate.
- We are happy to offer corporate rates depending
on volume of support hours required; please feel free to inquire
about this service.
- Please note that accounts must be paid in full
before any compliance item can be filed. This includes T1 personal
returns and T2 corporate returns. Please be aware that just because
you have signed your return, it may not be filed if you have an
outstanding balance. You are responsible for any penalties
and interest due to unfiled returns caused by outstanding accounts.
- Any accounts outstanding for more than 15 days
are subject to a hold on further work until the account has been
paid in full, without exception.
- A word about personal tax. Over the years I have
had a number of clients express concern over electronic filing
and personal information being submitted over the Internet. While
we have never had a problem, we have chosen to err on the side
of caution. PLEASE LET US KNOW IF YOU WOULD LIKE YOUR RETURN EFILED
OR MANUALLY FILED IN ADVANCE.
- We offer discounts to seniors and students. Please
feel free to talk to us about this and other ways to reduce your
accounting bill.
- With tax returns, generally it is our policy to
give you back documents used in the preparation of preparing your
return once your account is settled. In addition, we generally
give you a cover letter and full return with schedules. If you
are a student or senior qualifying for a summary only return,
please note there is a $40 copying fee to obtain any additional
schedules.
- While we try to make office appointments at your
convenience, there are times when extraneous factors interfere. It is
always appreciated if you confirm your appointment, or let us know if
you need to reschedule.
- We offer outcall appointments to seniors, people who
are housebound and to those who are unable to come by our office at a
mutually convenient time. Please note, however, that while we endeavor
to do our utmost to arrive at the designated time, all outcall
appointment times are subject to a plus/minus half-hour leeway –
that is, we reserve the right to show up somewhere within the half hour
either side of your appointment time. Unfortunately we cannot always
predict things like traffic, or office calls.
- Appointments are generally booked for
specific purposes, and while we offer a wide range of services, and
support a wide variety of software, please note: unscheduled training is
invoiced at double the normal rate.
- Daytime weekday outcall appointments for other
than pickup of T1 personal tax return information, is a minimum
charge of two (2) hours, and all times are rounded to the nearest
1/4 hour. Weekend daytime outcall appointments (onsite bookkeeping)
are a minimum charge of four (4) hours. Pickup of T1 returns *MAY*
be subject to travel time charges in April or at other non-business
times.
- Outcall appointments will have appropriate travel
charges added to them.
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